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Support
Find the answers to the frequently asked questions about CaP3D
How can I buy CaP3D?
Please visit our store to buy CaP3D.
How do I install the CaP3D demo on my computer?
After the download is complete, click the cap3d_v31_install.exe file.
In the window that opens, select "extract": you create a new folder "install".
Open the folder and click on the setup.exe file.
If the system requires Framework 1.1, you must install it. In the screen that informs you of known compatibility issues, click "continue" to proceed with the installation.
In the final stages of installation a window like this could appear. Click "ok".
Installation is complete.
If I buy a CaP3D license, can I use it on two or more PCs?
A single CaP3D v.3 license allow to install CaP3D on all your PC (laptop or not), but you can use one pc at a time, using the supplied USB key. If you desire to use CaP3D on more than one PC, you have to buy additional licemses (with discount if you're already CaP3D Customer). For further information, please contact us.
How can I buy an additional CaP3D license?
Fill the contact form. You'll receive a commercial offer: it must be printed, signed and sent via fax at n° +39 (0)2 20400294. Buying procedure will start when we receive fax.
How can I upgrade to CaP3D v.3?
Fill the contact form. You'll receive a commercial offer: it must be printed, signed and sent via fax at n° +39 (0)2 20400294. Buying procedure will start when we receive fax.
I have lost the CaP3D USB, what should I do?
If you lose the USB, we require a copy of the loss report at the command of police of the municipality of residence/allocation of the company. After receiving the copy, we will send you the new USB key by courier, with the cost of delivery at your expense.